EPG MACHINE TOOLS LTD specialize in the sale of new and used metal working machinery including installation and maintenance throughout Ireland.
We strive to maintain the highest levels of service to our customers. In order to meet this key aim, we have developed documented procedures within a system.
It is the policy of the Company to achieve its objectives through the documented procedures and will be maintained and implemented throughout the management functions which are properly controlled and monitored to ensure the provision of a quality product and service to customers, prevention of non-conformity and continual improvement.
Management will ensure that the importance of this policy in meeting its business strategy as well as statutory and regulatory requirements is communicated to all employees. People, both within the company and outside, are fundamental to the success of the management system and indeed the business.
With this in mind, the company has committed to the following:
The provision of adequate resources to ensure that all our services meet the customer expectations be they financial, technical, legal, or social. This includes the selection of qualified and competent individuals to positions within the Company with a commitment to providing further training and development for these individuals.
The careful selection and monitoring of suppliers and sub-contractors to ensure that they provide quality products and services.
Reviewing customer satisfaction on an ongoing basis through our sales team and direct contact with our staff.
Ensuring that the best available facilities and controls are applied to the maintenance of our Safety systems including the storage, use, transport, disposal of substances which could cause harm to health and the environment and the prevention of injury to employees and the public.
The procedures and performance of the Company will be reviewed annually by management to ensure the continuing suitability and effectiveness in satisfying the requirements of the policy, objectives and procedures.
Signed: Scot Montgomery
Mr Scot Montgomery (Managing Director) / Date: 29th September 2021
